Through cooperative efforts and responsibility, every person at BAA is actively engaged in the continuous improvement of our operations to:

• Provide technologically advanced products and optimal service to our customers
• Meet quality and delivery measurables to ensure customer satisfaction
• Maximize efficiency and productivity in all aspects of our operations
• Promote a flexible, adaptive working environment
• Maintain a safe, clean & enjoyable workplace for all, while complying to all applicable laws and regulations
• Review and evaluate our performance in alliance with this policy